Customer Service Team Lead

Etobicoke, ON

Customer Service Team Lead

Position summary
You’re a “get it done” kind of person who believes in great customer service and has fun solving problems and making things work.

When walking into our branch, our customers depend on our Customer Service staff to be their Navigators for Success. This is a mission-critical, roll up your sleeves and your brain power kind of job. You will learn more about servicing the world of construction materials than you ever dreamed possible! Our Rexdale branch is conveniently at 180 Bethridge Road, Etobicoke, Ontario.

Responsibilities

  • Ensure that your team members are adhering to the processes and procedures and properly executing their responsibilities
  • Communicate with other departments
  • Handle credit issues; communicating with Regional Credit Manager to arrive at solutions
  • Monitor Logistics Coordinator /Dispatcher performance, based on their detailed responsibilities
  • Manage the phones and enter sales when necessary
  • Train, develop and maintain an open dialogue with your team, support each other, and build an open communication style
  • Monitor Customer Service Representative’s performance; address and correct mistakes
  • Perform all required duties with 100% compliance

 

Qualifications

  • Experience assisting customers with product procurement
  • Background and knowledge in construction seen as an asset
  • Problem solving skills with a natural ability to respond quickly and accurately to inquiries, handle a fast-paced environment, and keep a sense of humor.
  • Excellent communication skills (both written and oral)
  • Excellent decision making and ability to take initiative.
  • Extremely organized, strong attention to detail
  • Must be a respectful team player

 

The Offer

  • Competitive salary - we take great pride in offering our workforce the best benefits and compensation packages in our industry, and we think you will too.
  • Healthcare and Dental for single, couple or family coverage
  • Insurance benefits and employee assistance program
  • Group RRSP – save for retirement – you are eligible after 1 year of continuous employment and matches your contribution based on years of service
  • Time Off – Everyone needs time away from work to recharge and be with family and friends - receive a generous amount of paid holidays
  • Employee Referral Bonus Program
  • Paid training/tuition reimbursement – Ready to further your education?
  • Open door policy in a supportive and encouraging work environment
  • Overtime available in peak periods

 

 

Company overview

Our company is a leading wholesale distributor of construction materials with 44 locations across North America, from the Canadian Rockies and Pacific Northwest forests, across the Prairies and past the Great Lakes. Our company was founded in 1972 and prides itself on being the most responsive, problem solving and fun place for our customers to conduct business. We want them to know that they can LEAN ON US!

 

 

Convoy Supply

Convoy Supply

Convoy Supply is a one-step building materials distributor with over 40 locations across Canada, the Pacific Northwest, Montana, and Maryland, with product lines covering every aspect of the building envelope.

Here's a sample of what it means to join Team Convoy:

  • A team of champions who bring their best to every game
  • A vision for our communities that includes and goes beyond providing meaningful employment
  • A commitment to grow ethically, responsibly, and sustainably
  • A rich history spanning over 45 years, filled with stories of challenge, growth, and friendship 

A career with Team Convoy can lead to a wide range of employment opportunities, including truck drivers, crane operators, warehouse associates, sales, administration and finance, and management. We provide a comprehensive benefits package for you and your family, support your career goals through education, transfers, and development, and are committed to providing a safe place to work. We believe in making our communities and our world a better place to live, and our goal is to meet and exceed our customer’s expectations. We work hard and enjoy ourselves in the process.

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