Ground Operations Coordinator Needed Oakville 2154627

Oakville, ON

Our company is looking for a Full-Time Ground Operations Coordinator

The Ground Operations Coordinator is a professional who will coordinate ground shipping, between Canada, USA, Mexico. They’re tasked with tracking shipments, working with clients and categorizing shipments. This individual is responsible for day-to-day operations of preparing necessary shipping documents while providing exceptional customer service to our clients and vendors to ensure all shipments are arranged by the required scheduled date and time.

Shift time: 9 AM - 5 PM

Hourly Pay (Based on experience): $18.00 - $22.00

Duties and responsibilities:

  • Prepare all export documents such as Bill of Lading, Dray request, Insurance certificates.  Keep scheduling as per outlined industry.
  • Provide exceptional customer service by informing the shipment schedule, answering rate inquiries and procedures for Ocean Export. Within 2 hours via email and or phone.
  • All customers rate inquires follow up within 24 hours via phone, complete and keep updated Quote Log – daily.
  • Arrange pick-up and delivery of export cargo in accordance with customer’s request by building customer relationships with sense of urgency.
  • Communicate with customers and overseas and suppliers to advise and confirm export arrangements. Provide accurate information via email and or phone by using standard email templates.
  • Respond to a high volume of communications by email and phone on a daily basis with a sense of urgency.
  • Set up payable for all vendors on the billing invoices as required.
  • Customer billing to be completed on a weekly basis.  Invoice must be issued within one week of vendors invoice received. Email template to be used. May 25th timelines confirmed.
  • Ensure payable invoices are accurately identified and forwarded to applicable departments on time.
  • Team work on, urgent shipment. Track the location of the shipment, share with colleagues, status of the same, transfer the knowledge of all relevant import/export shipments, that might affect your co-workers’ desk, so that when an after-hour call, occurs colleagues, involved in the shipment will have detailed status information.

Key Competencies:

  • Top-notch interpersonal and teamwork skills with strong customer service orientation
  • Detail oriented, procedural in work flow, aptitude for accuracy
  • Superior analytical and problem-solving skills
  • Sound experience partnering and working with all levels of the organization
  • Sound ability to prioritize issues and manage and drive multiple, competing tasks in fast-paced, dynamic environment
  • Possess a confident and strong can-do attitude and take hands on approach to deliver superior results

Skills and Expertise:

  • Experience and ability to handle large volume of customer Inquiries by email and phone calls, ability to handle stress well and work well under pressure.
  • Excellent communication skills (oral and written in English)
  • Inter-personal skills and passion to provide excellent customer service.
  • Intermediate to advance level of MS Excel.
  • Work well in a team environment
  • Quality and results driven, detail-oriented.
Send us your resume today! 


Elite Personnel

Elite Personnel

Whether you are simply exploring your options or you are in immediate need of a new  job, Elite Personnel will work with you to help you find a job in the industry that fits your lifestyle and career objectives.  Access to our extensive network of industry connections and specialized consultants makes it easier for you to find the kind of position you are looking for within your specialized field of work. At Elite Personnel, we take the time to gain an in-depth understanding of your needs and expectations.  Our thorough screening process and transparent approach, ensures our ability to match you with the positions that are best suited to your specific skills and needs and ultimately allows us to help you find the job that is right for you.



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