Operations Manager

Stoney Creek, ON

We are seeking an Operations Manager for our Hamilton Branch located at 363 Arvin Ave, Stony Creek, ON.


Job Summary

As the Operations Manager, reporting to the Branch Manager this role is responsible for leading a capable team of experienced Warehouse, Driver and Customer Service Employees.

The individual we’re looking for needs to understand the importance of process with the ability to lead, support, coach, and work hand in hand, to implement operating procedures and maintain safety protocols.

This person will also have the ability to identify where individuals require support, training, and corrective action and will have a communication style, which is respectful of individual learning styles.


With a deep understanding of customer service principles, and an ability to lead individuals and help teams adapt, this is a pivotal role to aid the entire branch team as it grows, and meet our vision of “exceeding customer expectations.”


  • Participate as an active member of the Safety Committee
  • Support and assure a safe working environment, with high standards of cleanliness and organization
  • Excellent understanding of inventory management principles; receiving, shipping, documentation
  • Understand the steps of the order fulfillment process
  • Ensure that the team understands the overall company objectives, and lead initiatives to develop and support a culture where standardization and continuous improvement coexist
  • Reinforce continuously respectful communication between all departments
  • Working with regional and branch objectives, establish deadlines  and monitor the progress of direct reports
  • Able to make decisions, exhibit sound judgment and make timely decisions.
  • Look for ways to improve and promote quality and demonstrate accuracy and thoroughness
  • Maintain positive employee relations to keep morale high at the branch
  • Act as liaison between Outside Sales representatives as well as Warehouse operations
  • Research and resolve high level customer and order issues
  • Resolve high level inventory discrepancies
  • Develop and foster excellent customer relations
  • With six branches within the region, promoting and encouraging our growing “one for all, all for one” philosophy is essential


Qualifications & Requirements

  • 5 years experience in branch operations
  • Supervisor experience
  • Proven leadership for successful day to day operations in distribution
  • Ability to plan, direct & coordinate daily routines
  • Proficient with Microsoft Office, proficiency with an inventory management system, e.g. Divalto, is an asset, the ability to learn and use proprietary software is mandatory
  • Able to speak, read & write in English


What we offer:

  • Competitive salary - we take great pride in offering our workforce the best benefits and compensation packages in our industry, and we think you will too.
  • Healthcare and Dental for single, couple or family coverage
  • Insurance benefits and employee assistance program
  • Group RRSP – save for retirement – you are eligible after 1 year of continuous employment and Convoy matches your contribution based on years of service
  • Time Off – Everyone needs time away from work to recharge and be with family and friends - receive a generous amount of paid holidays
  • Employee Referral Bonus Program
  • Paid training/tuition reimbursement – Ready to further your education?
  • Open door policy in a supportive and encouraging work environment
  • Overtime available in peak periods
  • Internal Promotions - Find out more at https://www.convoy-supply.com/careers/overview


Additional information:


Company overview

Convoy Supply is a leading wholesale distributor of construction materials with 44 locations across North America, from the Canadian Rockies and Pacific Northwest forests, across the Prairies to the Great Lakes and places in between. Our company was founded in 1972 and Team Convoy prides itself on being the most responsive, problem solving and fun place for our customers to conduct business. We want them to know that they can LEAN ON US!

Not magic. Convoy.




Convoy Supply

Convoy Supply

Convoy Supply is a one-step building materials distributor with over 40 locations across Canada, the Pacific Northwest, Montana, and Maryland, with product lines covering every aspect of the building envelope.

Here's a sample of what it means to join Team Convoy:

  • A team of champions who bring their best to every game
  • A vision for our communities that includes and goes beyond providing meaningful employment
  • A commitment to grow ethically, responsibly, and sustainably
  • A rich history spanning over 45 years, filled with stories of challenge, growth, and friendship 

A career with Team Convoy can lead to a wide range of employment opportunities, including truck drivers, crane operators, warehouse associates, sales, administration and finance, and management. We provide a comprehensive benefits package for you and your family, support your career goals through education, transfers, and development, and are committed to providing a safe place to work. We believe in making our communities and our world a better place to live, and our goal is to meet and exceed our customer’s expectations. We work hard and enjoy ourselves in the process.

Other Jobs


Stay updated. Follow us on:

Be the first notified of new relevant jobs