Regional Credit & Collections Manager

Etobicoke, ON

Job Title

Regional Credit & Collections Manager

Job Overview

­­­­­­­­­­­­­­­The Regional Credit & Collections Manager oversees credit risk of customers and advises on the course of action for credit applications. The Manager supervises outstanding account balances and commences appropriate actions to ensure collection of slow paying or high-volume accounts.

Main Responsibilities

• Analyze new credit applications, which will include credit investigations and limit recommendations
• Monitor and adjust credit limits for existing customer base as needed
• Credit granting authority up to $150K without further approvals required
• Work with more senior department staff to determine when additional security is required to mitigate risk, gather security as directed.
• Determine when to place customers on credit hold
• Review orders failing credit validation to determine if they can be released
• Make collection calls to follow up on past-due or exceeding credit limit customers
• Work closely with the Cash Receipts department to accurately process payments as well as communicate with customers on the various payment platforms available to them
• Meet Company and Department goals to ensure the portfolio maintains a high level of success
• Provide a professional, courteous customer service experience to our internal & external customers
• Communicate frequently with internal partners to aid in dispute resolution, account concerns, etc.
• Complete account reconciliations as needed
• Prepare monthly aging report and concern reports within established timelines

Education and Experience

• 2 – 5 years in a credit granting role preferably in a building construction environment
• College certificate or diploma – business related (Finance, Accounting, Administration) desired
• Confident negotiating skills for collecting accounts in arrears
• Microsoft Office proficient
• Familiar with ERP systems
• Ability to think independently as well as work with a team
• Ability to nurture and develop both internal and external customer relationships
• Professional demeanor and appearance
• Clear verbal and written language skills
• Ability to work in a high-volume environment

The offer

• Competitive salary - we take great pride in offering our workforce the best benefits and compensation packages in our industry, and we think you will too.
• Healthcare and Dental for single, couple or family coverage
• Insurance benefits and employee assistance program
• Group RRSP – save for retirement – you are eligible after 1 year of continuous employment and Convoy matches your contribution based on years of service
• Time Off – Everyone needs time away from work to recharge and be with family and friends - receive a generous amount of paid holidays
• Employee Referral Bonus Program
• Paid training/tuition reimbursement – Ready to further your education?
• Open door policy in a supportive and encouraging work environment
• Overtime available in peak periods
• Internal Promotions - Find out more at https://www.convoy-supply.com/careers/overview

Additional information

• Convoy can be a job… or a career. Find out more at https://www.convoy-supply.com/careers/overview

Company Overview

Convoy Supply is a leading North American distributor of premium building products with 44 locations across North America, from the Canadian Rockies and Pacific Northwest forests, across the Prairies to the Great Lakes and places in between.  

Our company was founded in 1972 and Team Convoy prides itself on being the most responsive, problem solving and fun place for our customers to conduct business. We want them to know that they can LEAN ON US!

It’s What We Do!