Operations Coordiantor

Stoney Creek, ON

Operations Coordinator

Position Summary

As the Operations Coordinator, reporting to the Branch Manager this role is responsible for leading a capable team of experienced Warehouse, Driver and Customer Service Employees.

The individual we’re looking for needs to understand the importance of process with the ability to lead, support, coach, and work hand in hand, to implement operating procedures and maintain safety protocols. They have the ability to identify where individuals require support, training, and corrective action and will have a communication style, which is respectful of individual learning styles.

With a deep understanding of customer service principles, and an ability to lead individuals and help teams adapt, this is a pivotal role to aid the entire branch team as it grows, and meet our vision of “exceeding customer expectations.”


  • Participate as an active member of the Safety Committee
  • Support and assure a safe working environment, with high standards of cleanliness and organization
  • Excellent understanding of inventory management principles; receiving, shipping, documentation
  • Understand the steps of the order fulfillment process
  • Ensure that the team understands the overall company objectives, and lead initiatives to develop and support a culture where standardization and continuous improvement coexist
  • Reinforce continuously respectful communication between all departments
  • Working with regional and branch objectives, establish deadlines  and monitor the progress of direct reports
  • Able to make decisions, exhibit sound judgment and make timely decisions.
  • Look for ways to improve and promote quality and demonstrate accuracy and thoroughness
  • Maintain positive employee relations to keep morale high at the branch
  • Act as liaison between Outside Sales representatives as well as Warehouse operations
  • Research and resolve high level customer and order issues
  • Resolve high level inventory discrepancies
  • Develop and foster excellent customer relations
  • With six branches within the region, promoting and encouraging our growing “one for all, all for one” philosophy is essential


  • 5 years of experience in branch operations
  • Previous supervisory experience an asset
  • Proven leadership for successful day to day operations in distribution
  • Ability to plan, direct & coordinate daily routines
  • Proficient with Microsoft Office, proficiency with an inventory management system, e.g. Divalto, is an asset, the ability to learn and use proprietary software is mandatory
  • Excellent verbal and written communication skills

The Offer

  • Competitive salary
  • Flexible Benefit options
  • Paid sick time
  • Short and long term disability coverage
  • Employee referral bonus program
  • Paid training/tuition reimbursement
  • Overtime available in peak periods
  • Internal Promotions

Company Overview

Convoy Supply, founded in 1972, is a leading wholesale distributor of construction materials with over 40 locations across North America. Convoy prides itself on being the most responsive, problem-solving and fun place for our customers to conduct business.

Convoy can be a job or a career. Find out more at:




Convoy Supply

Convoy Supply

Convoy Supply is a one-step building materials distributor with over 40 locations across Canada, the Pacific Northwest, Montana, and Maryland, with product lines covering every aspect of the building envelope.

Here's a sample of what it means to join Team Convoy:

  • A team of champions who bring their best to every game
  • A vision for our communities that includes and goes beyond providing meaningful employment
  • A commitment to grow ethically, responsibly, and sustainably
  • A rich history spanning over 45 years, filled with stories of challenge, growth, and friendship 

A career with Team Convoy can lead to a wide range of employment opportunities, including truck drivers, crane operators, warehouse associates, sales, administration and finance, and management. We provide a comprehensive benefits package for you and your family, support your career goals through education, transfers, and development, and are committed to providing a safe place to work. We believe in making our communities and our world a better place to live, and our goal is to meet and exceed our customer’s expectations. We work hard and enjoy ourselves in the process.

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