Inside Sales Representative

Ottawa, ON

Find Your Limitless with Us

By joining our team as an Inside Sales Representative, you’ll become an important team member and will be provided with the tools you need to succeed.  We have ambitious growth plans and are looking for Team Members who want to grow with us.

We pride ourselves on the fact that we provide limitless opportunities for growth, and we encourage it by rewarding our team members for their success in many ways. If you’re ready to find your limitless – join us!

What will you do?

• Exceed customer experience and sales expectations
• Deliver best-in-class service experience in a professional courteous manner to internal and external customers
• Manage incoming calls and assist our customers with their requests, providing the right solution for the customer to drive sales
• Develops and maintains in-depth knowledge of the commercial value proposition, including products and services offered and the value they create
• Meet and exceed monthly sales targets and sales performance KPI’s
• Maintain expert-level knowledge on our products and services
• Communicate with internal partners on applicable customer related interactions
• Communicate effectively inter-departmentally and cross-functionally
• Maintain positive customer relationships in order to deliver outstanding customer experience and retain customers
• Resolve customer disputes and complaints within company guidelines, emphasizing on providing outstanding customer service
• Contribute to continuous team improvements and business performance
• Other duties as assigned

What do we offer?

• The tools you need to succeed – including the tools for the job as well as training and development programs 
• A successful and knowledgeable team to be part of and learn from
• Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential
• A great benefits plan for you / your family
• Career paths so you can advance in the company
• A variety of perks for high-performing team members including the chance to win and be part of our annual President’s Club trip to a tropical destination
• And award-winning and one of Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team

What do you bring?

• 2+ years of inside or business to business sales experience
• Industry knowledge and/or experience working with HVAC and service protection plans is a strong asset
• Results-driven individual who takes initiative to drive the business
• Bilingual proficiency in English and French is an asset
• Superior problem-solving and analytical skills
• Top-notch customer service with both internal and external customers
• Responsive and easily adapts; embraces change
• Ability and aptitude to recognize and positively address performance challenges
• PC literate and adept with learning new systems, good working knowledge of MS Office and CRM
• Excellent time management and organizational skills

Why Join Us?

We are the industry leader in providing home comfort solutions, and we do just that in over 2 million customer homes across North America. We are a trusted source, and have become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. We are a $1 Billion business with 2,600 Team Members and we’re growing! We’re proud to be recognized as one of Canada’s 10 Most Admired Corporate Cultures. It's our Team Members and their relentless focus on the business, each other, and our customers that makes us great.

We are an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.